By sharing this Privacy Policy and Notice (collectively, "we", "us", or "Pioneers"), we aim to help you understand how your information is collected, used, and protected. We are committed to safeguarding your privacy and supporting your rights regarding personal information, especially as they relate to educational, therapeutic, and communication services.
This policy applies to all Pioneers Tutoring & Speech websites, applications, communications, and affiliated service providers and all associated subdomains, programs, and service platforms.
Why We Collect Personal Information
We collect personal data to:
Provide educational and therapeutic services;
Improve communication and learning experiences;
Offer personalised support;
Manage appointments, billing, and records;
Ensure compliance with laws and secure access to resources.
We do not sell or rent your personal data. We only share information as outlined in this policy or as legally required.
What Information We Collect
We collect personal information when you:
Register for assessments or tutoring services;
Purchase digital products or resources;
Use our websites, forms, or booking tools;
Subscribe to newsletters or email promotions;
Interact with customer support;
Participate in surveys or submit testimonials.
This information may include:
Name, email, phone number, and mailing address;
Student’s name, age, school level, and academic or speech goals;
Billing and payment details;
Communication preferences;
Behavioural and learning data for progress tracking.
Cookies and Usage Tracking
We use cookies and similar technologies to enhance your experience, track usage, and tailor content. You may disable cookies via browser settings, but some site functions may be affected.
We may also collect log data, IP addresses, browser types, and location data to optimize performance and analyze traffic patterns.
Information from Other Sources
We may combine information you provide with:
Insights from third-party tools (e.g., Calendly, Google Analytics);
Social login data (e.g., Google, Facebook);
Interactions on social media platforms;
Educational tools integrated into our services.
How We Use Your Information
We use your information to:
Deliver assessments, tutoring, and speech programs;
Customise resources to student learning profiles;
Communicate program updates, new offerings, or changes;
Send relevant promotions, materials, and reminders;
Analyse data to improve educational outcomes;
Fulfil legal and regulatory obligations.
Disclosure of Your Data
We may share your data with:
Trusted vendors who support our systems (e.g., payment processors, scheduling tools, CRM platforms);
Licensed tutors, educators, or clinicians involved in your services;
Third parties only with your consent or if legally required.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not permit partners to use your information for their own purposes beyond service delivery.
Data Security and Storage
Your personal data is stored using secure systems and is encrypted during transmission (SSL/TLS). We apply industry-standard safeguards and monitor access strictly.
Please do not share sensitive passwords or account details with others.
Your Rights
You have the right to:
Access, correct, or delete your information;
Opt out of marketing communications at any time;
Request data portability or processing restrictions (as applicable under GDPR, CCPA, or PIPEDA);
File complaints with appropriate data protection authorities.
To exercise these rights, email: [email protected]
Children's Privacy
Pioneers Tutoring & Speech complies with the Children's Online Privacy Protection Act (COPPA) and other child data protection laws. We only collect information about children with verifiable parental or guardian consent, and only as required to deliver tutoring or speech services.
If you believe we have collected personal data without authorization, please contact us immediately.
Use of Testimonials and Event Recordings
We may share anonymised testimonials or images from events, webinars, or workshops. Written consent is required for posting any identifiable media or personal stories.
International Data Transfers
Your data may be processed in countries where privacy laws differ. By interacting with our services, you consent to such transfers, subject to adequate safeguards and compliance measures.
Updates to This Policy
We may revise this policy from time to time. The latest version will always be available at www.pioneerstutoring.com/privacy-policy. Material changes will be announced via email or site banner. Your continued use of our services implies agreement with the updated terms.
Last updated: June 18, 2025
Contact Us
If you have questions, complaints, or requests regarding privacy or your data, please reach out to:
Pioneers Tutoring & Speech
Email: [email protected]
Phone: 1800 272 344