Last Updated: May 2026
This Privacy Policy explains how Pioneers Tutoring & Speech (“Pioneers”, “we”, “us”) collects, uses, stores, and protects your personal information. It applies to all our websites, programs, communication channels, and affiliated service platforms.
We are committed to handling your information responsibly — particularly when it relates to children and families accessing educational and therapeutic support.
1. What Information We Collect
We collect personal information when you:
Register for a consultation, assessment, or tutoring program
Enrol a student in any Pioneers service
Purchase a digital product, course, or resource
Submit an enquiry, form, or booking request
Subscribe to our emails or SMS communications
Interact with our website, social media, or customer support
The information we collect may include:
Parent or guardian name, email address, phone number, and mailing address
Student name, age, year level, school, and learning or speech goals
Assessment results and progress data
Billing and payment details (processed securely via third-party payment providers)
Communication preferences and interaction history
2. Why We Collect It
We collect personal information to:
Deliver and personalise our tutoring, literacy, and speech services
Schedule and manage sessions, assessments, and progress reviews
Process payments and maintain enrolment records
Send program updates, reminders, and relevant communications
Improve our programs and educational outcomes through data analysis
Meet our legal and regulatory obligations, including NDIS requirements where applicable
We do not sell or rent your personal data. We do not use your information for purposes beyond those listed above without your consent.
3. Children’s Privacy
We work with children and take child data protection seriously. We only collect information about students with verifiable parental or guardian consent, and only to the extent required to deliver educational or therapeutic services.
Student data — including assessment results, progress records, and session notes — is treated as confidential and is not shared outside of your service team without your written consent.
If you believe we have collected information about a child without proper authorisation, please contact us immediately at [email protected].
4. How We Share Your Information
We only share your information in the following circumstances:
With tutors, educators, or clinicians directly involved in delivering your child’s services
With trusted service providers who support our operations (e.g. payment processors, scheduling tools, CRM platforms, email systems) — these providers are contractually bound to protect your data and may not use it for their own purposes
With schools or other professionals involved in your child’s education or care, where you have provided written consent
Where required by law, a court order, or regulatory body
We do not share your information with third parties for marketing or promotional purposes. SMS opt-in data and consent are never shared with any third party.
5. Cookies and Website Tracking
Our websites use cookies and similar technologies to improve your browsing experience, track usage, and optimise content. You can disable cookies via your browser settings, though some site features may not function correctly if you do.
We may collect log data including IP addresses, browser types, and general location data to analyse traffic and improve site performance. This data is not linked to individual identities.
6. Data Storage and Security
Your personal data is stored on secure systems and encrypted in transit using SSL/TLS protocols. We apply industry-standard security practices and restrict access to your data to authorised personnel only.
While we take reasonable steps to protect your information, no system is entirely secure. Please do not share passwords or sensitive account details with others.
We retain your data for as long as your enrolment is active, or as required by law. You may request deletion of your data at any time (see Section 7).
7. Your Rights
You have the right to:
Access the personal information we hold about you or your child
Request correction of inaccurate or outdated information
Request deletion of your data, subject to any legal retention obligations
Opt out of marketing communications at any time
Withdraw consent for specific uses of your data
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
8. Marketing Communications
By submitting an enquiry or booking a consultation, you consent to receiving relevant communications from Pioneers Tutoring & Speech, including program information, resources, and updates.
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly. Opting out of marketing does not affect service-related communications (e.g. session reminders, billing notices).
9. Testimonials and Media
We may share anonymised testimonials or de-identified outcomes from families as part of our marketing. Identifiable testimonials, images, or video content will only be used with your prior written consent.
By attending a Pioneers event or session, you acknowledge that sessions may be recorded for quality assurance or training purposes. These recordings are stored securely and not shared publicly. You may opt out by notifying us in writing.
10. Third-Party Tools and Integrations
Our services integrate with third-party platforms including GoHighLevel (CRM), Stripe (payments), Zoom (online sessions), and Google Analytics (website analytics). Each of these providers operates under their own privacy policies.
By using our services, you acknowledge that data relevant to service delivery may be processed through these platforms in accordance with their respective privacy frameworks.
11. International Data Transfers
Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled with adequate privacy protections consistent with Australian Privacy Law.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at www.pioneersassessments.com/privacy-policy. We will notify you of material changes via email or a notice on our website. Continued use of our services following an update constitutes acceptance of the revised policy.
13. Contact Us
For any questions, requests, or complaints regarding your privacy or this policy, please contact:
Pioneers Tutoring & Speech
Email: [email protected]
Phone: 1800 272 344
Website: www.pioneersassessments.com