PLEASE READ CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.
By accessing or using our websites and services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Purchase & Refund Policy. If you do not agree to any part of these terms, you must not use our sites or services.
These Terms and Conditions apply to all websites and platforms owned or operated by Pioneers Tutoring & Speech,
any subdomains, services, digital content, mobile apps, email campaigns, online learning platforms, and live or virtual events provided by Pioneers Tutoring & Speech.
1. SERVICES OFFERED
Pioneers Tutoring & Speech offers:
Online and in-person tutoring and speech services
Assessments, parent consultations, and student progress plans
Literacy programs, workshops, and digital educational resources
Self-paced digital products and tools
Subscription content (memberships, email lessons, webinars)
Related merchandise and physical resources
We reserve the right to change or discontinue any service at any time.
2. USER RESPONSIBILITIES
You are responsible for:
Maintaining the accuracy of your account information;
Securing login credentials;
Obtaining necessary hardware, software, and internet access;
Paying applicable fees for services or third-party tools (e.g., Zoom, Stripe, Kajabi, Google).
You must be at least 18 years old or have parental consent to use our services.
3. INTELLECTUAL PROPERTY & LICENSE
All website content—including text, graphics, logos, audio/video files, PDFs, educational tools, and curriculum—is the intellectual property of Pioneers Tutoring & Speech or its licensors.
You are granted a limited, non-exclusive, non-transferable license to:
View content for personal, non-commercial use;
Download one (1) copy of authorised materials for home use.
You may not:
Copy, modify, resell, or redistribute any materials;
Use our content or trademarks for commercial purposes without written consent;
Frame, scrape, or mirror any website element;
Circumvent technical protections or download limits.
4. COMMUNITY & EVENT PARTICIPATION
By attending a Pioneers event (virtual or live), you agree to:
Respect the privacy and safety of other participants;
Refrain from solicitation, unauthorised recordings, or disruptive behavior;
Grant Pioneers the right to record and use your image or likeness for promotional purposes.
Unauthorised solicitation, distribution of materials, or use of event platforms for personal gain will result in removal without refund and possible legal consequences.
5. ACCOUNT AND REGISTRATION TERMS
You may be asked to create an account for access to certain services. You agree to:
Provide accurate, complete information;
Not share your login details;
Notify us of any unauthorised use.
We reserve the right to suspend or terminate your account for any violation of these Terms.
6. USER-GENERATED CONTENT AND INTERACTIONS
You may post reviews, testimonials, comments, or other content, provided it:
Is respectful, accurate, and relevant;
Does not violate intellectual property or privacy rights;
Is not spam, illegal, harassing, or inappropriate.
You grant Pioneers a perpetual, royalty-free license to use, modify, and display any content you submit across our platforms and marketing materials.
7. LIVE EVENTS AND RECORDINGS
All Pioneers events may be recorded and used for educational or promotional purposes. By attending, you:
Consent to being filmed or photographed;
Agree not to record, rebroadcast, or distribute any part of the event;
Must follow all venue or virtual platform rules.
Failure to comply may result in removal and forfeiture of your ticket or access.
8. PAYMENT TERMS
All purchases must be completed through our secure checkout systems. You agree to:
Pay all fees on time;
Provide valid billing information;
Review the terms of any payment plan before purchase.
9. PROHIBITED CONDUCT
You agree not to:
Impersonate others or misrepresent your affiliation;
Disrupt, hack, or overload our systems;
Use our services for illegal or unethical purposes;
Solicit other users or staff for unrelated services.
Violations may result in termination of services, legal action, or both.
10. DISCLAIMERS AND LIMITATION OF LIABILITY
No Guarantee of Results: We provide educational and therapeutic tools. Outcomes vary and are not guaranteed. Testimonials reflect individual results and are not typical.
Pioneers Tutoring & Speech is not liable for:
Service interruptions;
Loss of data or unauthorised access;
Indirect, incidental, or consequential damages.
11. MODIFICATIONS TO TERMS AND SERVICES
We may modify these Terms at any time, with updates reflected at the bottom of this page. Your continued use of the site implies acceptance of any changes.
We may also modify or discontinue any part of our site, products, or events at our discretion.
12. JURISDICTION
These Terms shall be governed by the laws of the State of Victoria, Australia, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction of state or federal courts located in Australia.
13. ELECTRONIC COMMUNICATIONS
By using our websites or services, you consent to receive emails, SMS messages, and digital notices from us. These communications satisfy any legal requirement that they be in writing.
14. SEVERABILITY AND ENTIRE AGREEMENT
If any provision is found unenforceable, the remainder of the agreement remains valid. These Terms, along with our Privacy Policy and Purchase & Refund Policy, represent the entire agreement between you and Pioneers Tutoring & Speech.
15. CONTACT US
For questions regarding these Terms, contact:
Email: [email protected]
Phone: 1800 272 344
Last Updated: June 18, 2025